Shipping & Returns

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FAST FURNISHING

Cancellation Policy At Fast Furnishings, we pride ourselves in how fast our orders ship out, but for this reason we cannot guarantee that orders placed on our website will be able to be cancelled before the order ships. So, please carefully review your order before submitting to prevent need for cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. To cancel an order that has already shipped out, please refuse delivery, and we will issue refund minus any applicable return shipping fees shortly after the return is received back at our warehouse. Please note that while we do offer free shipping, the customer will be responsible for the actual shipping cost incurred on orders that are cancelled after they have shipped out.

Return Policy Please notify us within 30 days of delivery to request return authorization. If the return is due to an order being damaged, defective, or incorrect, then we will arrange for prepaid return at our expense and issue full refund shortly after the return is received back at our warehouse. If the return is due to reason other than item being damaged, defective, or incorrect then customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is be responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect. Before returning a product, please obtain return authorization by contacting us and providing the following information: customer name, item(s) to be returned, and the nature of the problem. Refund minus any applicable return shipping cost will be issued shortly after return is received back at our warehouse.

Mattress Return Policy: Mattresses are non-returnable if opened or taken out of their plastic wrapping.

Damaged or Defective Orders Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damaged. Please include a detailed description of the damages or defects along with any additional supporting documents, like part numbers, and pictures, emailed to cs@fastfurnishings.com . Once we have received this information, we will file a claim with the shipper or manufacturer on your behalf, and you will be given the option to have a replacement sent or receive full refund.

Shipping Policy: Free Shipping on EVERYTHING WE SELL. Includes all shipments within the contiguous United States.

Most items will ship out in 1-2 days via USPS, UPS, or FedEx ground.
Some large items, like sofas and heavy beds, will ship as CURBSIDE DELIVERY via YRC shipping ABF freight. RLcarriers, or other freight carrier (customer is responsible for bringing order inside and setting up)
Some of our items ship "Signature Required", so someone may need to be present to sign for order upon delivery.
We are unable to ship to the following locations: Alaska, Hawaii, or Puerto Rico

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SHIPPING & RETURNS

Returns Policy:

#1 You have 30 days to return an item from the date you ordered it.

#2 To be eligible for a return, your item must be unused and in the same condition that you received it.

#3 Your item must be in the original packaging.

#4 Contact us before sending back your item so that we can issue you an RMA (Return Merchandise Authorization)

Refunds:

#1 Once we receive your item, we will inspect it and notify you that we have received your returned item.

#2 We will immediately notify you of the status of your refund after inspecting the item.

#3 If your return is approved, we will initiate a refund to your credit card (or original method of payment)

#4 All Returns are subject to a 20% Restocking Fee.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Return Shipping:

You will be responsible for paying for your shipping costs for returning your item. We recommend a carrier such as USPS Priority, FedEx, or UPS as it can be traced. Shipping costs are non-refundable.

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